Refund Policy
Effective date: 2026-09-21
This policy applies to purchases from Hemfix, registered under 920796552 at King's College Circle 27, M5S 3K1 Toronto, Canada.
This refund policy applies to Hemfix and its published alteration services.
Eligibility for Refunds
Refunds are available for alterations that have not yet been completed. Please retain your receipt for eligibility.
Exclusions from Refunds
Refunds do not apply to completed alterations or custom requests. All sales are final once the service is rendered.
How to Request a Refund
To request a refund, please contact our support team with your order details and reason for the request.
Refund Processing Time
Refund requests will be processed within 5-7 business days. You will receive a confirmation once the refund is issued.
Cancellation Policy
You may cancel your alteration request at any time before the work begins. Refunds will be processed promptly upon cancellation confirmation.